Banking & Multi-Factor Authentication
Your Password, Phrase/Image,
or Challenge Questions
Banking from Hawaii Federal Credit Union, you can access all
of your HFCU
accounts from the comfort
and privacy of your home or office. All you need is Internet
you’ve got immediate online access to your accounts.
instruction guide will
take you step-by-step through Online Banking enrollment.
The help screens should
answer most of your
questions. But if you need additional help, just call us at
Online Banking lets you
access your accounts 24 hours a day, 7 days a week. You
can transfer money (one-time or recurring), view your
account transactions, make loan payments, transfer funds,
view prior statements, apply for a loan, and much more.
connected to the Internet, type the following address in the address
field (make sure the field is blank before you begin typing):
www.hawaiifcu.org. Press enter.
||At the HFCU Home Page, enter your User ID in the box
and click Log-in.
next screen, enter your Password and click “Sign-in.”
TIME USERS: your password was provided to you by a Member Service
Representative when you signed up. Also, as a security measure
you will be required to change
your Password at the end of the log-in process.
next few screens will guide you through the enhanced security enrollment
process. Because the protection of your financial information and the security
of your online transactions are very important to us, we have added a new
security feature called Multi-Factor Authentication (MFA). MFA will help
protect you from fraudulent online activities like phishing, ID theft,
and spoofed web sites. Everyone enrolled in Online Banking is required
to enroll in MFA. Follow the instructions below to complete MFA enrollment.
and accept the disclosure by clicking on “Enroll.”
in a text phrase between 6 and 30 characters in the “Your
Passphrase” box (this is separate from your password). You can accept
the image that is shown or you can click “change image” to select
a different image. You can change your Passphrase and/or image at anytime
after you enroll. Click the “Next” button to proceed.
Now, select three Challenge
Questions and provide your answers. The Challenge Questions are used to
verify your identity when the system detects questionable login attempt.
You can change your
Challenge Questions and answers after you enroll. You will have
to select to “Register” or “Don’t
Register” your computer. If you are on a shared or public computer, it
is recommended that you click on “Don’t Register it.” Otherwise,
you can select “Register it.” Click the “Next” button
|Finally, confirm your Phrase, Image and Challenge
Question selections. You can choose a different Phrase, Image or change
your Challenge Questions before you confirm, or you can change them after
you finish enrolling. When you click the
Finish” button, you will be logged in to your account.
The next time you log in to your account you will see your image and
Phrase (your Phrase is different from your Password.
The information on the image you chose is your Phrase). This is your
assurance that you
are on the legitimate HFCU Online Banking website since
only you and the credit union knows the image and Phrase you selected.
If you log on from a computer that is different than
the computer you used for MFA enrollment, the system
will present one of your Challenge Questions.
is used to verify your identity and to help prevent
fraudulent logon attempts. You have the option to register
or not register
the computer. If you register the computer, you
will not be challenged on your next logon.
As a security
measure, your account access will be denied if an
invalid Password is entered more than
three times, or if you fail to answer your Challenge
|WARNING! This product provides information about your financial
accounts to anyone who has access to your Account Number and Password. Please
exercise caution to keep your Account Number and Password confidential.
Changing Your Password,
Phrase/Image, or Challenge Questions
Changing Your Password
Online banking allows you to customize your Password from any computer with
Internet access. You will need to select an alphanumeric (letters & numbers)
Password that is 7-10 characters in length.
- Click on Preferences
- Select Change Password.
- Enter your old Password.
- Enter your new Password (alphanumeric, 7-10 characters
in length, case sensitive text).
- Re-enter your new Password in
the Confirm New Password field.
- Click Change Password.
- A Confirmation page will be displayed.
Your Phrase/Image and/or Challenge Questions
- Click on Preferences.
- Click on Security Settings.
- Click Change Your Phrase/Image or
Change Your Challenge Questions & Answers.
a. Change your Phrase and/or image.
When you click on the link, the next screen will
show you your current Phrase and Image. To change
your Phrase, just type in a new phrase. Click “change
image” to select a new image. Click “next”.
Review your changes and click “Save”.
b. Change your Challenge
Questions & Answers. When you click
the link, the next screen will display
your current questions and answers. Make
your changes and click Save. Review your
changes and click Save again.
- A confirmation page will be displayed.
you need additional help, call
us 847-1371, option 3 during normal business hours.